Customer Service

You can check the status of your current or previous orders on the account page of your account.

When your order ships, you receive an e-mail with a tracking number to follow your package from our warehouse to your door.

Your order will be processed and shipped Monday through Friday within 1 business day of the order date. We want to remind you that we do not process orders on Sundays and holidays.

All processing and delivery times are estimates and may be subject to change. However, we will always do our best to complete your order as soon as possible. You will receive a notification by e-mail when your order leaves our warehouse.

Unfortunately, you can't make any changes after you place your order. If your order has not yet left our warehouse, we can cancel the order and refund your purchase.

When you change your mind after receiving your order, please send it back to us as soon as possible. We'll fully refund the order once we receive your return. The products you return to us must be unworn and with all labels attached.

We don't consider trying on as worn unless it's underwear. For hygiene reasons, we don't take back underwear. Did you order to wrong size? Don't worry! We will send you the correct size.

We accept credit card payments from Visa, MasterCard, and American Express. We also accept iDeal, PayPal, and Apple Pay. Do you want to pay after receiving your order? Please select Klarna during checkout!

Note that all prices are in Euro (EUR), Dollars (USD) or Pounds (GBP). We must collect sales tax based on the category of products and delivery location. Tax rates may vary based on country. We will always show the exact order total during checkout.

We accept returns of unused products when you request the return within 30 days after delivery. Products must be unworn, undamaged, in the original packaging, and with all original labels attached. Exchanging your order for a different size is FREE, but returning worn items is charged with €4,99 per item. This is below cost price plus shipping & handling, and we trust your understanding.

For exchanges you can try on one item per size when ordering multiple pieces of underwear. We don't accept worn items back when you try on multiple items of the same size. Our size guarantee applies only to one tried on boxershort. Don't worry if your shipment arrives back to us after 30 days. It will not jeopardise your return rights.

Returning your order or part of your order is simple. Follow the step-by-step guide.

1. Go to our return portal via Return Portal select the item from the order you want to return.

2. We will send you the return label when the return is accepted under the return policy. Please don't include tried on or worn items, as these won't be accepted.

3. Bring your package to the nearest drop-off point. Hold on to any receipts, as it is your proof of shipment. In some cases, the shipping company sends the receipt to your e-mail.

4. We will update you by e-mail once we have received your order back to our warehouse.

5. Your exchange or refund will be completed within five business days (to the payment method chosen during checkout).

6. Done!